class PlumbingReceptionAI:

def __init__(self):

self.status = "online"

self.calls_answered = 0

self.jobs_booked = 0

def handle_incoming_call(self, issue_type):

emergency_issues = [

"burst pipe",

"overflow",

"major leak",

"water heater failure"

]

self.calls_answered += 1

if issue_type.lower() in emergency_issues:

return "Emergency detected. Dispatching technician immediately."

self.jobs_booked += 1

return "Appointment successfully booked."

def get_live_stats(self):

return {

"status": self.status,

"calls_answered": self.calls_answered,

"jobs_booked": self.jobs_booked

}